Contact Voodoo Casino

Need help, have questions, or want to report an issue? Multiple contact channels available depending on urgency and complexity.

Live Chat - Fastest Response

Availability: 24/7
Average Response Time: 2-5 minutes
Languages: English (primary), German, Norwegian

Access live chat via the icon in the bottom-right corner of any page (purple chat bubble). Works on desktop and mobile. No account login required for pre-registration questions.

Best For: Urgent issues (locked accounts, stuck withdrawals, bonus problems), quick questions about games or payment methods, technical troubleshooting.

Not Ideal For: Complex disputes requiring documentation review, detailed bonus abuse investigations, or issues needing escalation to management.

Email Support

Address: [email protected]
Response Time: 6-12 hours (weekdays), up to 24 hours (weekends)
Languages: English, German

Best For: Non-urgent inquiries, detailed complaints, requests requiring documentation (screenshots, transaction IDs, game logs), KYC document submissions if upload portal fails.

When emailing, include:

Your registered email address
Account username (if applicable)
Detailed description of the issue
Relevant screenshots or transaction IDs
Preferred resolution (if you have one)

Support team responds in order received. Complex issues may require multiple email exchanges - expect 2-3 business days for full resolution.

VIP Personal Manager (Level 4+)

Availability: Level 4 and above VIP players only
Contact Method: Direct email or Telegram (provided after reaching Level 4)
Response Time: 1-4 hours during business hours

Personal managers handle:

Bonus negotiations and custom offers
Expedited withdrawal processing
Tournament invitations and VIP event coordination
Account issues requiring escalation
Referral program management

You'll receive manager contact details via email when you hit Level 4 (1,000 comp points). Managers work EU business hours primarily (08:00-18:00 UTC) but may respond outside those times for urgent matters.

Postal Address

Operator: Dama N.V.
Registered Address: Fransche Bloemweg 4, Curacao
Registration Number: 152125

Postal mail isn't monitored regularly. For time-sensitive matters, use live chat or email. Physical mail is primarily for legal correspondence, formal complaints, or regulatory communications.

Complaints & Dispute Resolution

If you're unsatisfied with a support response or believe Voodoo violated terms unfairly, escalation options exist.

Internal Escalation

Step 1: Contact support via live chat or email explaining your issue
Step 2: If unresolved, request escalation to a supervisor or compliance team
Step 3: Receive written response within 5-10 business days

Most disputes resolve at this level. Document all communication (save chat transcripts, email threads) in case you need to escalate further.

External Dispute Resolution

If internal escalation fails, contact the license holder:

Antillephone N.V.
Email: [email protected]
Include: Account details, issue summary, evidence (screenshots, emails), Voodoo Casino's response

Antillephone reviews disputes between players and licensed operators. They'll investigate and issue a decision (usually within 30 days). Their ruling is binding on the casino but not legally enforceable on players - you can still pursue legal action if dissatisfied.

Independent Mediators

For additional recourse, consider:

eCOGRA: Independent mediation for certified casinos (check if Voodoo is registered)
Casino Meister: Player advocacy forum that occasionally mediates disputes
AskGamblers / CasinoGuru: Complaint platforms with mediation services

Feedback & Suggestions

Want to suggest new features, report bugs, or provide general feedback? Email [email protected] (if monitored) or use the feedback form in account settings.

Voodoo doesn't publicly commit to implementing suggestions, but player feedback influences platform updates. Popular requests (additional game providers, new payment methods, VIP program tweaks) sometimes appear in later releases.

Business Inquiries

For partnership opportunities, affiliate program questions, or media inquiries, contact:

Affiliates: [email protected]
Media/Press: [email protected]
Game Providers: [email protected]

Response times vary (typically 3-7 business days for business inquiries). Not monitored for player support - use [email protected] for account issues.

What to Expect When Contacting Support

First Response: Acknowledge your inquiry within stated timeframes (minutes for chat, hours for email)

Resolution Time: Simple issues (password resets, bonus activation) resolve immediately. Complex problems (payment disputes, bonus abuse investigations) take 3-10 business days.

Communication Style: Professional but not overly formal. Support agents use templates for common issues but personalize responses for unique situations.

Escalation Protocol: If an agent can't resolve your issue, they'll escalate to a supervisor or specialist team. You'll be notified of the escalation and given a timeframe for follow-up.